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Sr. Systems Administrator/Developer (USA) USGS

USA, USA
 
 



SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. As an organization SSi is committed to:
 
Foster a culture of innovative and out of the box thinking: 
We fundamentally understand that each employee has something unique to offer to the organization.  We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it’s all about thinking of new ideas and getting good feedback.
 
Invest in our Resources
Employees are essential, their physical and mental well-being are pivotal to the growth of our organization.  Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company.
 
Provide solutions that are in the best interest of the customer and improve their strategic posture
We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete.  We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered.
 
Give thoughtful considerations to our actions and their affects
We give thoughtful consideration to each other’s differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions.

Sharp Solutions, Inc has an immediate need for a Systems Administrator/Developer Senior for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location.  


JOB RESPONSIBILITIES

The Systems Administrator shall provide complete system administration for Service Desk systems. These currently include BMC Remedy IT Service Management, BeyondTrust remote desktop support tool, and other Service Desk systems. Remedy is primarily used for Incident Management, Problem Management, Knowledge Management, and customized applications in USGS. Anyone in the Department of Interior can be a customer and use the USGS Remedy system. BeyondTrust is used extensively in USGS, but other DOI groups use it also. Duties include but not limited to:

Routine Duties/Job Requirements:


• Maintain and follow a Change Management Plan.
• Monitor and tune the performance of servers, physical and virtual.
• Inform the Service Desk of server fault conditions at time of detection if end users are affected.
• Respond to and resolve server performance problems and outage situations.
• Perform trend analysis and inform COR of requirements for server updates (such as adding memory, increasing disk space, etc.).
• Perform backups, restore and disaster recovery.
• Test disaster recovery and redundant systems
• Perform account management duties
• Maintain operating system software and applications software with updates and patches.
• Implement Department or Bureau system requirements (e.g., directed security patches, single sign-on capabilities, etc.)
• Perform remediation procedures in response to security vulnerability reports.
• Works with Service Desk Manager to complete annual IT security requirements.
• Maintain system documentation.
• Provides recommendations on system maintenance supplies for annual budget

BeyondTrust Admistrative Functions 
• Hardware: 2 VMs in Amazon Web Services (AWS) or similar USGS approved cloud service.
• Create and modify custom front ends as requested or required.
• Develop and maintain detailed procedures for usage and support of BeyondTrust.
Example:
Developing requirements and processes to maintain necessary PC configuration for remote SmartCard support, creating reports, performing backup procedures, performing failover, etc.
• Perform BeyondTrust updates.
• Implement Department or Bureau system requirements (e.g., directed security patches, single sign on capabilities, etc.).
• Perform remediation procedures in response to security vulnerability reports.
• Participate in annual IT Security requirements process with the Service Desk Operations Manager.
• Implement Department or Bureau system requirements (e.g., directed security patches, single sign-on capabilities, etc.).
• Monitor usage and recommend licensing.
• Use Change and Release Management for all changes made to the system, utilizing provided tool, currently Atlassian Jira Software.
o Coordinate all releases with customers
o Obtain approvals for all recommended changes
• Build or aid in building training materials related to BeyondTrust.
• Build Reports.
• Ensure backups are done at least once a day.
• Ensure Continuation of Operations Plan (COOP) is in place and functions as required by USGS EUS management.
• Review security posture and mitigate as required by USGS.
• Provide best-practice recommendations for accomplishing the goals of the USGS Service Desk.

Qualifications 
Work independently with little management direction required.
• Prioritize workload to provide most productive use of time.
• Participate in meetings to assist in improving the USGS Service Desk and understand changing requirements.
• Provide best-practice recommendations for accomplishing the goals of the USGS Service Desk.

Administer MS SQL for USGS Service Desk Ticketing System and other database driven applications
• Monitor performance and stability of Databases.
• Create and execute custom SQL code to maintain data accuracy.
• Ensure backup and restore plans are implemented and documented.

Administer IT Service Desk Survey Tool
• Tool may or may not be integrated into Ticket Tracking System.
• Create and maintain surveys for USGS Service Desk, USGS, and DOI as needed (within the capabilities of the tool). Administer any other USGS Service Desk systems as needed.

Strong written and oral communication skills and ability to talk to anyone across an organization.  Analytical skills and be a creative self-starter with the ability to work both independently and as a team player


SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

 

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