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Swimlane Technical Developer (Phyton Playbook Developer)

7th and D Streets Washington, DC
SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. As an organization SSi is committed to:
Foster a culture of innovative and out of the box thinking: 
We fundamentally understand that each employee has something unique to offer to the organization.  We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it’s all about thinking of new ideas and getting good feedback.
Invest in our Resources
Employees are essential, their physical and mental well-being are pivotal to the growth of our organization.  Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company.
Provide solutions that are in the best interest of the customer and improve their strategic posture
We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete.  We strive to provide services that do more than meets the eye, to achieve more than superficial results and to help the business improve in areas that they may not have considered.
Give thoughtful considerations to our actions and their affects
We give thoughtful consideration to each other’s differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions.

Senior Technical Support Engineer :
Are you technically savvy, have a great personality, enjoy coding, and value teaching others “how to fish”? If so, we are seeking a Senior Technical Support Engineer to provide enterprise-level support to our Government client.  This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, integrate with engineering on various product issues, provide bug fixes, and contribute to projects revolving around customer tools, knowledge management, and growing use cases for the Swimlane platform.
Key Responsibilities:
  • Work directly with customers and partners to provide enterprise-level customer support
  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
  • Develop or expand tools to help troubleshoot issues that help improve customer experience
  • Implement bug fixes that greatly impact customers and/or the Support Team while incorporating with Engineering’s development process (i.e. unit tests, pull requests, code reviews, QA, etc.)
  • Reproduce customer issues and, if necessary, file bug reports, escalate cases to Engineering, and provide any necessary documentation
  • Gain a deep understanding of the Swimlane product
Key Requirements:
  • 3-5 years experience in a Technical Support, Security Operations, Incident Response, Development, DevOps, or Sales Engineer capacity
  • Comfortable developing in of the below programming languages of your choice Higher priority given to Python developers. (i.e. C#, Python, Java, Ruby on Rails, etc.)
  • Comfortable troubleshooting Python and JavaScript
  • Comfortable working with Linux command-line
  • Comfortable working in Windows Server environments
  • Use logical approaches to problem-solving and troubleshooting
  • Proactive insight and highly organized
  • Incredibly sound verbal and written communication skills, and relationship-building capabilities
  • Excellent time management skills with the ability to prioritize and organize issues effectively
  • Passionate about technology with a strong desire to work in a fast-paced environment
  • Works well as part of a team and contributes to continuous improvement
  • Spoken and written proficiency in English
  • Work remotely
Preferred Skills (nice to have):
  • Basic familiarity with Docker and Kubernetes (K8s)
  • Basic familiarity with MongoDB, Shell Scripting, and Regex
  • Experience with enterprise cybersecurity tools (SIEM, EDR, Threat Intel, Proxy, etc.)
SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with disabilities. 

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